Home / Frequently Asked Questions

Sales Questions?

If you have any question about your account or an order please send us an email at andreas_benjamin@shaw.ca

Make sure to include:

  •  The email address used at the store (please do not use a different one, this makes it difficult to locate your account)

  •  The order number

  •  The exact description of your issue ('It doesnt work' is not enough information for us to help you)

How Can I Pay?

Where do I access my downloads?

I have problems downloading some files, what to do?

How do I install an aircraft?

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